Refund policy

We want you and your furry friend to love your purchase! Please review our Return & Refund Policy before placing your order.

Returns
We accept eligible returns within 14 days of delivery.

Items must be unworn, unused, unwashed, and in their original condition. All original tags and packaging must be attached or included.
Items must be free from pet hair, odors, stains, damage, or signs of wear. Proof of purchase or order confirmation may be required.

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Sizing

Please review our sizing information carefully before ordering. Dog sizes can vary by breed, weight, and body shape.

If you order the wrong size, you may request an eligible return or exchange within the 14-day return period. Customers are responsible for return shipping costs for sizing-related returns unless the item received was incorrect or defective.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged: Personalized or customized merchandise
Clearance or final-sale merchandise
Items that have been worn, washed, altered, or damaged after delivery Items containing pet hair, stains, odors, or other signs of use

Gift cards, if applicable

For health and sanitary reasons, merchandise that has been worn by a pet or shows signs of use cannot be returned.

Damaged or Incorrect Orders

Please inspect your order when it arrives.
If you receive an incorrect, damaged, or defective item, contact us as soon as possible after delivery with

your order number and clear photos of the item.

If we determine that the item was damaged, defective, or sent incorrectly, we will work with you to provide an appropriate replacement or refund.

Refunds

Once your approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from an error on our part.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Return Shipping

Unless the product was defective, damaged upon arrival, or incorrect, customers are responsible for return shipping costs.

We recommend using a shipping method that provides tracking. OTC Apparel is not responsible for return packages that are lost or damaged while being shipped back to us.

Exchanges

Eligible merchandise may be exchanged for another available size or item. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit, depending on the circumstances.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be eligible for cancellation.

Contact Us

If you have questions about a return, refund, exchange, or damaged order, please contact OTC Apparel customer service.

When contacting us about an order, please include your name, order number, and reason for your request.

OTC Apparel reserves the right to deny returns or refunds for merchandise that does not meet the requirements of this policy.

Last Updated: August 28, 2026